The Indian government is weaving Artificial Intelligence directly into everyday administration. This article covers DARPG’s role, from AI-powered grievance redressal to next-generation reform.
Must Know
AI in Governance and Administrative Reforms
DARPG and Its Role
- BodyDARPG (Department of Administrative Reforms and Public Grievances) leads administrative reform.
- FoundedIt was set up in 1964 under the Ministry of Personnel, Public Grievances and Pensions.
- ARCIt implements many recommendations of the Second Administrative Reforms Commission (2005).
CPGRAMS Platform (Grievance Redressal)
- PlatformCPGRAMS is DARPG’s flagship grievance redressal system.
- Full formCPGRAMS stands for the Centralised Public Grievance Redress and Monitoring System.
- ScaleAnnual grievances have grown from about 2 lakh in 2014 to nearly 25 lakh today.
Samadhan Didi Chatbot
- LaunchOn 30 May 2026, DARPG launched an AI-enabled voice chatbot on CPGRAMS called Samadhan Didi.
- VoiceBuilt with Bhashini, it lets citizens file grievances by voice in 22 official languages.
- RoutingIt classifies and routes each grievance without the citizen naming a department.
- HumanA human officer still handles the final stage of disposal.
Good to Know
Related Tools and Distinctions
Other AI-Linked Tools
- Life CertificatesDigital Life Certificates use facial recognition technology.
- RepealThe government has repealed nearly 2,000 obsolete rules and compliance requirements.
Distinct From Other Missions
- IndiaAIThis reform track is distinct from the IndiaAI Mission, which funds AI compute and model infrastructure.
- KarmayogiIt differs from Mission Karmayogi, which trains civil servants.
- JudiciaryThe judiciary has its own separate AI rules for courts.
The Digital Backbone
- InfrastructureUPI, Jan Dhan accounts and DBT form the backbone these AI reforms build on.
- UPIUPI alone processes more than 18 billion transactions every month.
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Great to Know
Reform Outcomes
Disposal Campaign
- SavingsDARPG’s Special Campaign for Disposal of Pending Matters (2021) has generated over Rs 4,000 crore from scrap disposal.
- SpaceIt freed nearly 700 lakh square feet of government office space.
Decentralised Reform
- ConferencesNational governance-reform conferences are now held across states, not only in Delhi.
Current Affairs
📰 Current Affairs
Next Phase of AI Governance
- StatementOn 13 July 2026, Dr. Jitendra Singh said India is entering “the next phase” of AI-driven governance.
- ConferenceHe spoke at a National Conference on Next Generation Administrative and e-Governance Reforms in Shillong.
- FocusFuture reforms centre on AI-enabled administration, integrated digital citizen services and cybersecurity.
- SourcePIB Delhi, 13 July 2026.
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Exam Point of View
MCQ Questions
- PrelimsDARPG, CPGRAMS and AI governance appear in UPSC and other competitive exams.
Written Answer Questions
- ThemeAI in governance and administrative reform are recurring GS-II themes.
Beyond the answer
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